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How to queue a
document to print
Refunds
Technical Assistance
How to queue a
document to print
ALWAYS begin by selecting Print
Preview to see if there are blank or
unwanted pages...this is especially
important when printing from a website!
After previewing your document,
select:
>File, Print
>Select either SmartPrint BW or
SmartPrint Color from your list of
available printers
>In the Page Range box, indicate
which pages you want to print
>Click OK
You will be presented with a pop-up
box requiring that you enter information
for identification of the print job at
the Release Station.
>Enter your name in the
field indicated - This will be used
to identify your job at printing
>Enter a password - Remember this
password. You will need to enter it
to release this document for
printing. This password is
case-sensitive
Your document name or the URL of the
web page you are printing is
automatically included and will appear
at the release station.
>Click Print
>Proceed to a SmartPrint Release
Station to release your document to
print using the screen prompts
As a reminder, SmartPrint only
accepts the LakerCard for payment and
requires that you have enough available
funds on your card to cover the entire
document. SmartPrint only prints
an entire document...no partial
printing.
SmartPrint Refunds
If your SmartPrint document is
significantly smudged, faded, streaked,
spotty or creased, we will provide you a
refund or a free re-print of the same
document. Bring the entire job to
the LakerCard Center for review and
instructions for re-printing.
User errors, such as typos, printing the
wrong document, or printing blank or
unwanted pages, will not be refunded.
To prevent printing blank or unwanted
pages, always preview your document
using "Print Preview" before printing.
When sending the document to print,
indicate a specific page range that
excludes blank pages. If
there is a printer jam while your job is
printing, do not turn the printer off.
The printer will re-print the job once
the jam has been cleared.
SmartPrint will not charge you
for the lost page or pages.
Technical Assistance
Many technical questions are answered on
the SmartPrint FAQ's page
If you need further technical
assistance, contact the LakerCard Center
by phone or email. Phone:
(678) 466-4215
Email:
lakercardcentercenter@clayton.edu
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