Search Clayton State University Clayton State Home
Campus Vending SmartPrint Lakercard Catering Services Dining Services University Bookstore Auxiliary Services Home
   

SmartPrint SmartPrint Download SmartPrint Support SmartPrint FAQ SmartPrint Locations and Pricing


smartprint FAQ's

  1. How can I get a refund?
    If your SmartPrint document is significantly smudged, faded, streaked, spotty or creased, we will provide you a refund or a free re-print of the same document.  Bring the entire print job to the LakerCard Center for review and instructions for re-printing.
     
    User errors, such as typos, printing the wrong document, or printing blank or unwanted pages, will not be refunded. To prevent printing blank or unwanted pages, always preview your document using “Print Preview” before queuing.  When sending the document to print, indicate a specific page range that excludes blank pages.
     
    If there is a printer jam while your job is printing, do not turn the printer off. The printer will re-print your job once the jam has been cleared. SmartPrint will not charge you for the lost page or pages.
     
  2. How do I queue a document to print?
    Please refer to How to queue a Document to Print
     
  3. 3.How much does it cost to print?
    Black & White printing is 10 cents per page
    Color printing is $.95 per page
     
  4. 4.What type of printers does SmartPrint use?
    SmartPrint uses HP Black & White laser printers and Xerox Phaser Color Printers.  Printer drivers are automatically installed when SmartPrint is configured on your laptop.
     
  5. 5.How do I get SmartPrint installed on my laptop?
    Visit the SmartPrint download page for more information.
     
  6. Who do I contact if I’m having trouble printing?
    Contact either The HUB or the LakerCard Center for assistance with printing.
     
  7. 7.Can I use SmartPrint at home?
    SmartPrint is only available while on campus at Clayton State.
     
  8. 8.If I queue a document to print and decide I don’t want it, am I charged anyway?
    No.  You are only charged for a document when you release the document to print at the release station.  Unprinted jobs are automatically deleted from the print queue after two hours.
     
  9. I queued a document to print but it’s not in the queue.  What happened?
    a. Documents are held in the print queue for a maximum of two hours.  If they are not printed in that timeframe, they are automatically deleted from the print queue.  If your print job has been deleted by the system, you will have to re-queue it to print. 
    b. Remember that print jobs are listed by a document name or a URL.  Make a note of the document name or URL your are printing.  Also look for your name listed in the print queue.
     
  10. My document printed out blank pages at the end.  What happened?  Can I get a refund for these pages?
    In most cases, this happens because there were additional pages at the end of your document or web page that were included by the author of the page or document.  To avoid this problem, ALWAYS preview your document using Print Preview and select only those page you wish to print.  For additional information, review the How to queue a Document to Print page. 
     
    Refunds are not given for blank pages.  For additional information about refunds, visit the SmartPrint Refunds.
     
  11. Where are SmartPrint release stations located?
    Visit the SmartPrint Locations page

 

©2008, Clayton State University
2000 Clayton State Blvd., Morrow, GA 30260   (678) 466-4000
Contact Us

This page updated on 08/21/2008