The Clayton State University
LakerCard is an identification card, Library card, and
financial transaction card. It is intended to be used
the entire length of time you are at the University.
Use of the LakerCard constitutes acceptance of the
terms, conditions, and regulations below.
Anyone requiring this document in
an alternate format should contact the LakerCard Center
at by phone (678) 466-4215 or email:
lakercardcenter@clayton.edu.
Terms & Conditions
Use of the
LakerCard
LakerCard
Account
Error
Resolution Procedures
Lost,
Stolen and Replacement Cards
Closing
Account/Issuing Refunds of Account Balance
Documentation
Effective
Date of Agreement
Monthly
Sales Reporting to Departments
Privacy
Statement
Use of the LakerCard
- Cardholder agrees that the
LakerCard is the property of Clayton State
University and can be confiscated from bearer as a
result of inappropriate conduct or use. Use of the
LakerCard is subject to all terms, conditions,
rules, and regulations.
- You must present your
LakerCard at the time of use to obtain services.
Your card and related accounts and account balances
are not transferable. Any misuse or illegal
transactions can result in privilege suspension.
Except as provided below, you are responsible for
the usage of your card.
LakerCard Account
- The LakerCard Account is an
optional account of pre-deposited funds accessed by
the cardholder for products and services on campus.
Funds may not be withdrawn from the card at any
time, except upon withdrawal from the University or
upon graduation (see
Closing
Account/Issuing Refunds of Account Balance).
- Cardholder’s LakerCard Account
will be activated automatically upon receipt of the
initial deposit. Minimum deposits in the LakerCard
Center:
Cash:
No minimum
Check:
$5.00
Credit/Debit: $5.00
- In the event a
cardholder’s deposit check is returned due to
insufficient funds, a $30.00 service fee will be
assessed by the University’s Bursar Office and the
cardholder’s LakerCard Account and remaining funds
will be suspended until the amount of the returned
check and the $30.00 service fee have been paid.
The LakerCard Center complies with the University’s
returned check policy: after two returned checks, no
more checks are accepted from the student. Only
cash, debit, or credit card will be accepted.
- In
addition to the LakerCard Center, deposits may be
made at any Value Transfer Station (VTS) on campus.
Value Transfer Stations accept cash only and do not
give change.
VTS locations:
Library (upper level near
Galileo workstations)
University Center (adjacent to
LakerCard Center and ATM)
Music Building (first floor
vending lobby)
- Pre-deposited funds shall be applied toward amounts
debited from your LakerCard Account for goods and
services obtained at points of sale. All vending
locations have a $5.00 daily spending limit when
using the LakerCard. At all other locations, there
is no daily limit to the number or amounts of
purchases, provided funds are available on your
LakerCard Account. The cardholder understands and
agrees that the LakerCard Account is not a credit
card, nor can it be used to obtain cash from the
account under any circumstances.
- If
the cardholder’s LakerCard Account balances goes
below zero as a result of a system problem or one of
its readers being offline, the cardholder remains
responsible for re-payment of any negative balance.
In the event of a negative balance, the cardholder
will be contacted in writing either by mail or by
email stating the negative balance amount and other
pertinent information. A statement showing the
transaction(s) and location(s) will be provided upon
request. All negative balances must be reconciled
at the LakerCard Center.
- Merchandise purchased with the LakerCard will be
accepted for return according to the refund policy
in force where the products and/or services were
purchased. If the return meets the unit’s return
policies, a credit will be issued to the
cardholder’s LakerCard Account. Cash refunds will
not be made for returned merchandise that was
purchased with the LakerCard, except for textbooks
being sold back to the University Bookstore during
Book Buy Back (during the days of final exams).
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Error
Resolution Procedures
If an
error is noticed on a receipt or balance inquiry,
contact the LakerCard Center no later than sixty (60)
days after the error appears. If the cardholder reports
the error orally, a written confirmation may be required
within ten (10) business days addressed to: LakerCard
Center, 2000 Clayton State Blvd., Morrow, GA 30260. The
cardholder should furnish the following information:
(a) cardholder name, (b) cardholder number [16-digit
number on front of card], (c) description and dollar
amount of transaction in question, and (d) explanation
of the discrepancy.
The
results of the investigation should be available within
ten (10) business days of notification; however, if more
time is needed, the investigation may take up to 45
days. If no error is found, a written explanation will
be provided within three (3) days of the close of the
investigation. Copies of the documents used during the
investigation may be requested.
Lost,
Stolen and Replacement Cards
- Immediately report any lost or stolen LakerCard or
unauthorized usage either in person at the LakerCard
Center or by phone at 770.961.3686 during normal
business hours (LakerCard
Center Hours). After normal business hours,
contact Public Safety at (678) 466-3540, and return to
the LakerCard Center the following business day to
obtain a replacement card. The cardholder is
responsible for all usage of the card prior to
proper notification of loss to the LakerCard Center
or Public Safety.
- If loss
is reported within two (2) business days, your
liability will not exceed $50.00 in unauthorized
charges.
- There is
a $5.00 replacement fee for lost, stolen, or damaged
cards.
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Closing Accounts/Issuing Refunds of Account Balance
1.
Cash withdrawals
from the LakerCard Account are not allowed except as
stated below.
2. Upon complete
withdrawal or graduation from the University, the
cardholder may request that his or her account be
closed. Balances greater than $5.00 will be refunded.
The request must be made in person at the LakerCard
Center. Refunds will be issued by check from the
University’s Business Office within ten (10) business
days of the request.
3. A
LakerCard Account with no activity during a twelve month
period will be considered inactive and subject to an
inactive account fee. The inactive account fee will be
a maximum of $5.00 per year or the remaining balance on
the account if the balance is below $5.00. When an
inactive account balance reaches zero ($0.00), the
account will be closed. Any negative balance on the
LakerCard Account at the time of closure will be charged
to the cardholder’s student account or billed directly
to the cardholder.
Documentation
- If the
point of sale terminal is equipped to provide a
receipt, you may request a receipt at the time of
purchase. It is the cardholder’s responsibility to
ensure the receipt is correct.
- Activity
statements can be generated upon request of the
cardholder. Visit the LakerCard Center on the first
floor of the University Center.
Effective Date of Agreement
These
terms and conditions are effective immediately and shall
remain in force until written notification is received.
Clayton State University will provide written notice via
email at least thirty (30) days before effective date of
a change that might cause increased fees, charges or
liabilities for the cardholder. Prior notice need not
be given where an immediate change in a term and/or
condition is necessary to maintain or restore security
of the system or its accounts.
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Monthly Sales Reporting to Departments
Department sales and transaction tracking information is
provided by the LakerCard Center on a daily, weekly, or
monthly basis, as agreed upon between the LakerCard
Center and the location. The University’s Business
Office transfers sales revenues from the LakerCard
Center to the appropriate department.
Privacy Statement
The
LakerCard Center and Clayton State University will
disclose information about a cardholder, a LakerCard
photo, or LakerCard usage reports only:
-
To comply
with a court order or applicable laws
-
If the cardholder gives the LakerCard
Center written permission
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